POLICIES

Returns & Refunds

Last updated: September 17, 2026

Return eligibility, applicable return windows, and refund terms for active direct-sale offers will be presented with the applicable offer, during checkout, or in order communications.

Return eligibility

Eligibility may depend on the product category, item condition, reason for return, and any order-specific terms. Items generally must be returned in the condition required by the applicable return instructions. Certain products may be final sale or subject to special restrictions where permitted by law.

Starting a return

Customers with an active order may contact purchasing@jk2ldirect.com to request return instructions. Return instructions, when applicable, must be followed before an item is sent back.

Damaged, incorrect or defective items

If an order arrives materially damaged, incorrect, or defective, contact the customer support channel associated with the order promptly and retain the product, packaging, and any relevant photographs until instructions are provided.

Refunds

Approved refunds are generally issued to the original payment method, subject to the payment provider’s processing times and any applicable order terms. Original shipping charges or return-shipping costs may be non-refundable where permitted and disclosed.

Order cancellations

Cancellation requests are not guaranteed once processing or fulfillment has begun. If an order cannot be cancelled, the applicable return process may be available after delivery.

Customer support

For an active order or return, contact purchasing@jk2ldirect.com.