POLICIES

Shipping Policy

Last updated: September 17, 2026

SUPREMA DIRECT serves customers in the United States. Shipping options, charges, and estimated delivery information applicable to an order will be presented when direct online ordering and checkout are active.

Order processing

Processing time may vary based on product availability, inventory location, order review, weekends, holidays, and other operational factors. Applicable estimates will be provided with active offers or during checkout.

Shipping rates and delivery estimates

Available shipping methods and charges will be calculated or displayed before an active order is completed. Delivery dates are estimates unless expressly stated otherwise and may be affected by carrier delays, weather, address issues, or circumstances outside our reasonable control.

Shipping addresses

Customers are responsible for providing a complete and accurate delivery address. Additional review may be required for address corrections, high-risk transactions, or orders subject to carrier or geographic restrictions.

Tracking and delivery issues

When tracking is available, relevant shipment information may be provided through order communications. Customers should report a material delivery problem through the customer support channel associated with their order.

Restrictions

Certain products or destinations may be subject to shipping limitations. Any material restriction applicable to an active offer will be disclosed where reasonably practicable before purchase.

Customer support

For questions about an active order or delivery, contact purchasing@jk2ldirect.com.